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The SpeechPhone team knows how to build and market a large-scale speech-driven communications service. Our team consists of technical and marketing experts from Sound Advantage, Telecom Italia, Nortel Networks, TelWest Communications, Cross Media Networks and Fujitsu Communications.
Management Team
Michael D Metcalf, Founder and CEO
David L. Thomson, Chief Technology Officer
Hung Duong, Head of Software Development
Paul Laos, Head of Operations
Tracy Roberts, Head of Marketing and Strategic Planning



Michael D Metcalf, Founder and CEO
Michael is a visionary leader having pioneered the telecom industry for over twenty years and has been an industry leader in speech recognition for more than eight years. Mr. Metcalf is also the founder and Chairman of Sound Advantage LLC, makers of the award winning SANDi™ technology. During the past three years, Sound Advantage has garnered more consecutive awards for speech recognition technology than any other company in US history.

Michael is a seasoned executive and an accomplished technologist who leads the charge at SpeechPhone by faith and personal example. Michael also serves as a member of the board of Coastland Community College & University - a non-denominational Christian Bible College.
David L. Thomson, Chief Technology Officer
As one of the country's preeminent experts in speech processing technologies and applications, David provides visionary leadership for the technical evolution of SpeechPhone's products.

Prior to joining SpeechPhone, David served as CTO of Lucent Speech Solutions, and technical director of the text-to-speech development group. David was also Lucent's representative on the VoiceXML Forum Board of Directors, and is Chairman of the VoiceXML Tools Committee. After his role at Lucent, David became Vice President of Distributed Speech Solutions at Fonix Corporation.
Hung Duong, Head of Software Development
Hung leads the software development team. He brings to the team over 17 years of experience in carrier class system architecture and computer telephony applications. Hung worked for Sound Advantage before joining SpeechPhone, where he was responsible for the overall architecture of the SANDi™ system.

An experienced software development manager, Hung previously provided technical leadership at Palomar Products, Fujitsu Communication Systems, Rockwell International and Hughes Aircraft.
Paul Laos, Head of Operations
Paul joins SpeechPhone with more than 20 years of operations management experience in the telecommunications industry. In his role as Head of Operations, Paul is responsible for the smooth running of SpeechPhone's logistical and financial operations, including customer billing and customer support.

Previously Paul has held a number of Senior Management roles including VP Finance at Winstar Communications, and Senior Manager, Regional Local Service at MCI.
Tracy Roberts, Head of Marketing and Strategic Planning
Tracy brings over 18 years of business experience in product management, product marketing and user experience design, to the SpeechPhone management team. Prior to joining, Tracy served as Head of Marketing for Loquendo - A Telecom Italia company, which developed speech recognition solutions for the Enterprise and Carrier markets.

A seasoned leader, Tracy was Senior Director of Product Management at AltaVista managing the altavista.com site. She also worked in their international division launching internet search sites in Asia. Prior to that, Tracy worked for Northern Telecom for 12 years, both in the US and Canada, holding a variety of business leadership roles.
"... Endeavors succeed or fail because of the people involved. Only by attracting the best people will you accomplish great deeds."
Colin Powell




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