The travel business has become fiercely competitive with the primary
difference between travel professionals becoming increasingly more focused
on "personal service".
Sometimes it's not what you know but who you know.
When clients feel that they know the right travel agent or the right travel
company, they tend to be very loyal; however, customers have high
expectations of great service and they desire instant gratification when
they have questions or requests.
Most travel begins with a call!
And this is where SpeechPhone can help provide a competitive edge!
| Answering the Call. |
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Make Live Connections. |
When your business subscribes to SpeechPhone you have the services
of a virtual assistant named Mandi. Mandi can answer every
incoming call to your travel business - on the 1st ring, so
callers will never hear ring no answer or busy.
Callers want to speak with
someone - live. Mandi makes it possible to speak with a live person
to help with travel arrangements 24 hours a day, 7 days a week.
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Mandi asks callers to say the name of the person or department or
even the type of travel assistance that is required. Mandi listens
to callers speak and then determines the best person who can help
the caller.
Mandi can then try up to four numbers to reach the best
person for the job. Mandi could try the office first, then the
mobile phone, then the home phone or any list of numbers you choose.
With Mandi on the job, callers can always get through.
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| Managing Messages. |
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Broadcast messages. |
Live communication with clients and providers is always the
best plan of action; however, when messages become necessary,
Mandi helps save time, money and frustration.
Staff members can call Mandi from any phone and say "get new
messages". Mandi can playback voice mail messages or even
read email messages over the phone. Employees can also say
"call back" after listening to a voice mail to return the
call or "reply to sender" to send a reply to an e-mail.
Mandi empowers staff members to quickly and easily handle
and respond to messages - without delay.
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Travel professionals can record a voice mail message and then
broadcast the message to a group of customers or staff members
via email. Now important information or promotions can be sent
by making a single call to Mandi.
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| The Ultimate Travel Companion. |
Qualified travel professionals can become an authorized agent
for SpeechPhone. Agents can assign SpeechPhone numbers to their
clients prior to their departure dates. Then while, they are
traveling their friends, family and business associates can stay in touch.
All charges are billed to the guest's credit card or checking
account. Travel professional can then earn a portion of the
recurring revenue generated by use of virtual office services.
Guests are welcome to continue to use the service even at the
conclusion of the trip; thereby, making it possible for the
travel agent to earn recurring commissions each month.
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