SpeechPhone for companies about SpeechPhone my SpeechPhone

Product Questions
Who is Mandi?
Who would benefit from Mandi's services?
What is included?
Service Questions
Where do I sign-up?
Where is the service available?
How much does the service cost?
What is included in "Mandi's time"?
What are "outbound minutes"?
Billing Questions
What happens if my electronic payment is declined?
Will I receive a bill?
Can I get a hard copy of my bill?
How do I cancel my account?
Why is this service so inexpensive?
Subscriber Questions
How do I log in to my on-line account?
I've forgotten my password.
I never got my initial account information.
When will I get my Phone number and account information?
Got a question or issue?

If you can’t find an answer to your question in our
FAQ’s please e-mail support@speechphone.net
Remember to include:

  • your name
  • your SpeechPhone number
  • details of your issue - the more details you
    provide the faster we’ll be able to answer your question!

Or call us at (949) 655 1677 and ask for "customer support".

If your question is about sales or partnership
opportunities, please click here
-SpeechPhone Customer Support


Who is Mandi?
Mandi™ is an Electronic Voice Assistant, a member of the SpeechPhone family of speech-driven personal assistants. Mandi answers your phone, screens your calls and routes callers to you wherever you are. Mandi also takes messages when you're not available. Using simple voice commands you can ask Mandi to make calls for you, read e-mails, return calls to the people who left you voice messages and so much more....For a complete list of features click here.
Top


Who would benefit from Mandi's services?
Mandi is designed to assist people who depend on efficient communications in their daily lives. Suited to both professional and personal needs, Mandi lets you manage your communications through simple voice commands.
Top


What is included?
* A personal local phone number
* A personal assistant that works for you 24/7, to answer all incoming calls, screen callers by name and let you know who is calling before you get connected. Imagine, you never have to take an unwanted call again. Call screening can be turned on/off as desired.
* Find Me - When someone calls, Mandi will put the call through to your current location, which you can change at anytime.
* Locate me - If you don't answer at your primary number, Mandi can offer to locate you. Mandi can try up to 4 phone numbers such as home, then car, or even a hotel if your traveling. Locate can also be turned on or off.
* Do not disturb - If you don't want to receive any calls then just tell Mandi to "Enable Do Not Disturb" and your calls will be routed directly to voice mail.
* A voice mail box managed by Mandi so return calls can be made merely by saying "Call Back".
* Mandi can route voice mail messages to your current email address. Just click on the attached .wav file to play the message from your computer without using any minutes.
* Dial by Voice either by saying the phone number or the person's name if they are in your virtual address book.
* A virtual address book that is always available through the phone and through the web. You can call or send messages to people in your address book as well as forwarding messages to them.
* E-mail by phone gives you the option to have Mandi read your existing e-mail account (POP3 accounts) right over the phone. You can send a reply, copy, forward or delete email messages by voice command.
* Web based account set-up
* Electronic payment and billing
To see more information on these features click here.
Top


Where do I sign-up?
Signing up for the service is simple - its all done on-line. Click here to sign-up.
Top


Where is the service available?
You can get SpeechPhone service in 304 markets across the US (covering 80% if the population) and in 4 Canadian Provinces. Find out if we're in your neighborhood.
Top


How much does the service cost?
No matter how many calls you make and receive in a day, we have a package to suit your needs. You can choose from 3 plans - Base, Local and Executive. Each plan has a different monthly fee and includes a pre-set amount of Mandi's time and outbound minutes.

Find out more about SpeechPhone Service Plans.

New customers, find out about our special introductory offer!
Top


What is included in "Mandi's time"?
You use Mandi's time when she answers and screens your calls, when you call her to get your voice mail and e-mail or when you call to change your settings.
Top


What are "outbound minutes"?
You use outbound minutes when Mandi makes a call for you. For example when she is trying to locate you, when you call back from a voice mail, or when you use voice dialing to make a call.
Top



What happens if my electronic payment is declined?
We automatically debit your account when you receive your bill every month. If for some reason this debit fails then we will send you an e-mail letting you know. You have a few days to rectify the situation by providing another account for payment. If you fail to provide a valid account for payment then we have the right to interrupt or terminate your service. You will be required to pay an account activation fee to reinstate your account.
Top


Will I receive a bill?
Yes, you can see your monthly statement online by logging into your MySpeechPhone account at the beginning of each month.
Top


Can I get a hard copy of my bill?
Yes, by logging into your account on the web and printing the on-line bill
Top


Why is this service so inexpensive?
SpeechPhone sells features not minutes. We charge each client the basic monthly feature charge at the beginning of each calendar month. Since we don't extend credit, we have little or no cost of billing, credit or collections. We pass the savings on - directly to our valued clients.
Top


How do I log in to my on-line account?
To access your on-line account, login from the front page of http://www.speechphone.com/
Top


I've forgotten my password.
If you cannot remember your password please send an e-mail to support@speechphone.net.
Top


I never got my initial account information.
As soon as you subscribe you should receive an e-mail from SpeechPhone with your account information. If you did not receive this e-mail then contact SpeechPhone immediately. For security purposes please send an e-mail to support@speechphone.net and provide your name, the e-mail address and your home telephone number.
Top


How do I cancel my account?
If you wish to cancel your account please send an e-mail to SpeechPhone at support@speechphone.net. Please remember to include your name and SpeechPhone number. As per the terms and conditions of your account, there is a 30 day notice period.
Top


When will I get my Phone number and account information?
If you signed up for SpeechPhone and we did not have a local number in your area, then we will notify you by e-mail as soon as they are available.
Top
If you still have questions please send an e-mail to support@speechphone.net




for individuals >  features | mandi live | soip | demos | coverage | rates | sign-up | FAQ | trial account